HoRenSo+ Privacy Policy

Introduction

HoRenSo+ (“we,” “our,” or “us”) is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use and share it, and the rights you have regarding your data when you use the HoRenSo+ application (“App”) on any platform.

This policy is designed to comply with Apple’s App Store Review Guidelines (Section 5.1.1), Google Play’s Data Safety Policy, and applicable privacy requirements. When you use HoRenSo+, we collect and process personal data as described in this Privacy Policy.

1. Information We Collect

We collect only the data necessary to provide, maintain, support, and improve the HoRenSo+ service.

Category	Data Types	Purpose
Contact Info	Name, Email Address	Account creation, authentication, and support
User Content	Chat messages, photos, and files sent in chat	Delivering the messaging and communication service
Identifiers	User ID, Device ID	Account identification, push notifications, analytics
Profile Data	Profile picture, display name	User profile display within chats
Usage Data	App interaction logs, crash reports	Improving app stability and performance

We do not collect: precise location data, financial information, health data, contacts/address book data, browsing history, or any data from other apps on your device.

Uploaded Files and User Content

Depending on how your company or organization uses HoRenSo+, users may upload chat messages, photos, documents, work-related files, or other information needed for communication and coordination.

Users should only upload files and information that are necessary for using HoRenSo+. Users and organization administrators are responsible for ensuring that uploaded content is appropriate and authorized.

2. Business Trials and Organization Administration

For company or organization trials, the customer may designate one or more SVO coordinators or administrators to manage the trial account. These coordinators or administrators may invite users, manage user access, assist with account setup, coordinate support requests, and help evaluate the service during the trial.

During a trial, the customer remains responsible for ensuring that only authorized users are invited and that any uploaded files or information are appropriate for use within HoRenSo+.

If the customer decides not to continue after the trial, HoRenSo+ will delete trial account data, uploaded files, and related user information upon request or within an agreed period after the trial ends, unless we are required to retain certain information by law.

3. How We Share Your Data

We do not sell your personal data. We share data only with service providers necessary to operate, secure, support, and improve HoRenSo+, and only to the extent required.

Service Providers

HoRenSo+ may use trusted third-party service providers for hosting, authentication, database storage, file storage, messaging, voice/video calls, analytics, crash reporting, translation, and support.

These service providers may include, depending on the feature used:

Firebase / Google Cloud services — for hosting, authentication, database, storage, and related infrastructure
GetStream.io — for real-time chat, messaging, and voice/video communication
Sentry or similar monitoring tools — for crash reporting and error monitoring
Translation or AI service providers — when translation, moderation, or AI-assisted features are used

Third-Party Chat and Communication Service — GetStream.io

HoRenSo+ uses GetStream.io (“Stream”) to provide real-time chat and messaging functionality. To deliver this service, the following data may be processed by Stream:

User ID — to identify participants in conversations
Name — to display user identity within chats
Profile Picture — to display user avatars
Chat Messages — including text, images, and file attachments
Call or communication-related metadata — where applicable

Stream processes this data in accordance with their own privacy policy and applicable data protection regulations. Stream acts as a service provider or data processor on our behalf and is contractually required to protect your data.

AI and Translation Features Disclosure

AI and Translation Processing Notice: Some HoRenSo+ features may use translation, moderation, or AI-assisted processing to support communication between users. When these features are used, relevant message content or user-provided content may be processed by third-party translation or AI service providers only as necessary to provide the requested feature.

Where a feature is optional, users may choose whether to use it. Where a company or organization enables a feature for its users, processing will be limited to the purpose of providing that feature.

Other Disclosures

We may also share your data when:

Required by law, regulation, or legal process
Necessary to protect the safety, rights, or property of HoRenSo+, our users, or the public
Part of a business transfer such as a merger or acquisition (you will be notified)

4. Your Rights & Data Deletion

You have the right to access, correct, export, and delete your personal data at any time. We are committed to making data management simple and transparent.

Account & Data Deletion

You can delete your account and all associated data (including your full chat history, profile information, and any uploaded files) through either of the following methods:

In-App: Navigate to Settings → Account → Delete Account to permanently delete your account directly within the App.
Web Request: Visit https://hp-chat-web.web.app/account/delete and follow the instructions to submit a deletion request.

Deletion is permanent. Once processed, your account data—including chat messages, files, and profile information—will be permanently removed from our systems and from our third-party service providers (including Stream) within 30 days.

Additional Rights

Access & Portability: Request a copy of your personal data by contacting us.
Correction: Update your profile information directly within the App at any time.
Withdraw Consent: Revoke consent for optional data processing (e.g., AI features) through App settings.
Restriction: Request that we limit how your data is processed.

To exercise any of these rights, contact us at the address listed in the “Contact Us” section below.

For company or organization accounts, some requests may need to be coordinated with the customer’s designated administrator or SVO coordinator, especially where the account is managed as part of a company trial or organization workspace.

5. Data Security

We implement industry-standard technical and organizational measures to protect your data:

Encryption in Transit: All data transmitted between the App and our servers is encrypted using TLS 1.2 or higher.
Encryption at Rest: Stored data is encrypted using AES-256 encryption.
Access Controls: Strict role-based access ensures only authorized personnel can access user data.
Regular Audits: We conduct periodic security assessments and vulnerability testing.
Incident Response: In the event of a data breach, affected users will be notified within 72 hours as required by applicable law.

6. Data Retention

We retain your personal data only for as long as necessary to provide the HoRenSo+ service and fulfill the purposes described in this policy:

Active Accounts: Data is retained for the duration of your account.
Trial Accounts: Data is retained during the active trial period. If the customer does not continue after the trial, trial account data, uploaded files, and related user information will be deleted upon request or within an agreed period after the trial ends, unless retention is required by law.
Deleted Accounts: Data is permanently removed within 30 days of a deletion request.
Backups: Deleted data may remain in encrypted backups for a limited period before being automatically overwritten or deleted according to our backup retention practices.
Legal Obligations: Certain data may be retained longer if required by law, regulation, dispute resolution, security, fraud prevention, or legitimate business recordkeeping.